FAQ – AMENITY HOTELS & RESORTS
Czech Republic | Hotels, resorts, apartments, and guesthouses in nature
Amenity Hotels & Resorts offers accommodation in attractive locations throughout the Czech Republic – for families, couples, active guests, and corporate clients.
This FAQ answers the most common questions from guests planning a stay at Amenity locations throughout the year.
ABOUT AMENITY AND ACCOMMODATION TYPES
What is Amenity Hotels & Resorts?
Amenity Hotels & Resorts is a network of accommodation facilities in attractive natural locations across the Czech Republic. The portfolio includes hotel resorts, apartments, and guesthouses suitable for family holidays, romantic stays, wellness weekends, active holidays, and corporate events.
What types of accommodation does Amenity offer?
Amenity offers hotel rooms, apartments, family houses, mountain chalets, and guesthouses. The specific type of accommodation and the range of services vary depending on the selected location.
Who are stays at Amenity suitable for?
Amenity is suitable for families with children, couples, groups of friends, active guests, lovers of nature and wellness, as well as corporate clients. Individual locations differ in character – some are more family-oriented, others more quiet, wellness-focused, or sport-oriented.
How can I choose the most suitable Amenity location?
We recommend choosing a location based on the type of stay you are looking for – for example wellness, mountains, lake, wine region, active holiday, or corporate event. On the main website amenity.cz, you will find an overview of all locations and their main benefits.
BOOKING AND STAY DETAILS
How can I book a stay at Amenity?
You can book your stay online through the Amenity reservation system on the website or directly via a specific location. In the case of special requests, we recommend contacting the reception of the selected property directly.
When are check-in and check-out?
Check-in and check-out times may vary depending on the location and type of accommodation. Exact information is always provided for the specific stay or can be given to you by the reception of the given location.
Is early check-in or late check-out possible?
Yes, in some cases this is possible upon prior arrangement and depending on current capacity. We recommend checking this option directly with the reception of the selected location.
Can I modify or cancel my booking?
The possibility of modifying or cancelling a booking depends on the specific reservation conditions of the given stay. These conditions are stated during booking and can also be clarified by the reception if needed.
WELLNESS, POOLS, AND SERVICES
Do all Amenity locations offer wellness facilities?
Not all locations have the same wellness facilities. Some offer full wellness centres with pools, saunas, and whirlpools, while others have smaller relaxation areas or do not offer wellness at all. You can always find an overview of services for each specific location.
Are wellness facilities and the pool included in the stay price?
That depends on the specific location and type of stay. In some places, access to the pool or selected wellness zones is included in the price, while in others the services are charged according to the current price list. We recommend checking the specific conditions before booking.
Is it necessary to book wellness treatments in advance?
Yes, for wellness treatments, massages, or private entries, we recommend booking in advance. Capacity is often limited, especially on weekends and during the high season.
Can wellness facilities also be used by non-accommodated guests?
At some locations, yes, during designated times and depending on current capacity. The extent of public access varies depending on the specific property.
FAMILIES, CHILDREN, AND LEISURE TIME
Are Amenity stays suitable for families with children?
Yes, many Amenity locations are suitable for families with children. Depending on the location, guests may have access to children’s playrooms, playgrounds, pools, activity programmes, or other leisure activities.
What activities can guests usually enjoy at Amenity?
Depending on the location, these may include wellness services, pools, restaurants, sports activities, golf, bowling, cycling, hiking, children’s programmes, or seasonal accompanying programmes. The offer varies by property.
Are Amenity stays also suitable for an active holiday?
Yes. Most Amenity locations are situated in naturally attractive areas suitable for hiking, cycling, winter sports, golf, or other active leisure pursuits depending on the season.
Does Amenity also offer tips for trips in the surrounding area?
Yes, individual Amenity locations usually recommend trips, activities, and interesting places in the area to guests. You can find inspiration on the website as well as directly at reception.
RESTAURANTS, GASTRONOMY, AND BREAKFAST
Do all Amenity properties have their own restaurant?
Not all of them. In hotels and resorts, a restaurant is often part of the complex, while in apartments or some smaller properties the dining offer may differ. We always recommend checking the gastronomy services of the specific location.
Is breakfast included in the stay?
It depends on the specific type of accommodation and stay package. For many hotel and apartment stays, breakfast or half board is included in the price, while selected apartments and some accommodation types may also operate on a self-catering basis.
Do Amenity stays also offer regional gastronomy?
Yes, selected locations place emphasis on regional cuisine, seasonal offers, and local specialties. In some areas, the experience also includes wine or gastronomy characteristic of the given region.
PARKING, PETS, AND PRACTICAL QUESTIONS
Is parking available at Amenity locations?
Yes, most Amenity locations offer parking for guests. The scope, number of spaces, or any specific rules may vary depending on the selected property.
Is it possible to arrive with a pet?
At some locations, yes, but the conditions vary depending on the type of accommodation. Usually, restrictions apply to selected rooms or unit types and the stay may be subject to an extra charge. We recommend checking this option before booking.
Do Amenity locations offer charging for electric cars?
Selected locations offer charging for electric cars. It is advisable to verify availability and conditions of use directly with the given location in advance.
CORPORATE EVENTS, VOUCHERS, AND BENEFITS
Can a corporate event, training, or teambuilding be organised at Amenity?
Yes, selected Amenity locations are suitable for corporate events, training sessions, smaller conferences, and teambuilding activities. Specific options depend on the size and facilities of the given location.
Who should I contact for a corporate inquiry?
For corporate events, group stays, or an individual offer, we recommend contacting the Sales & Events department at events@amenity.cz.
Can an Amenity gift voucher be used for a stay?
Yes, Amenity gift vouchers can be used for selected stays and services according to the conditions of the specific voucher. A voucher can be created at eshop.amenity.cz.
Which benefit programmes does Amenity accept?
At selected locations, it is possible to use programmes such as FKSP, Edenred, Pluxee, Benefit Plus, or UpBenefity. We recommend verifying the specific usage options in advance with the selected property.
CONTACTS
Sales & Events – Amenity Resorts: