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General Terms and Conditions

Article I.

Contractual Relationship

These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the procedure for concluding an accommodation contract and govern the general rights and obligations between the guest (hereinafter referred to as the “Client”) and the operator of the individual Amenity Resorts and Hotel Bouda Helena resorts operated by Amenity Resorts s.r.o., Company ID No.: 276 50 626, with its registered office in Prague 4, Kunratice, Ratajova 1113/8, Postal Code 148 00, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 121600 (hereinafter referred to as the “Accommodation Provider”), unless separate general terms and conditions have been issued for specific accommodation facilities operated by the Accommodation Provider. The contractual relationship between the Accommodation Provider and the Client is governed by these GTC, the relevant accommodation contract concluded between the Accommodation Provider and the Client, and in matters not expressly regulated by the relevant provisions of the Civil Code and the relevant legal regulations. Provisions deviating from the GTC may be agreed in an individually concluded contract. Such deviating provisions in an individually concluded contract take precedence over the provisions of the GTC. The Accommodation Provider reserves the right to include other terms and conditions in its offers that take precedence over these GTC. These GTC may be supplemented and amended by the Accommodation Provider in full and without restriction in electronic form. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the GTC. In the event of such a change, the new version of the GTC will be posted on the Accommodation Provider’s website www.amenity.cz or www.hotel-bouda-helena.cz and sent without further notice to the Client with whom the Reservation process is underway. The amendment to these GTC shall take effect upon its publication or delivery to the Client. If the Client does not agree with the published amendment to the GTC, the Client is obliged to notify the Accommodation Provider of this disagreement in writing no later than two days after delivery of the amendment to the GTC.

Article II.

Procedure for booking and concluding an accommodation contract

2.1 The Accommodation Provider offers accommodation and other related services (hereinafter referred to as “Accommodation”) to interested parties through its websites www.amenity.cz or www.hotel-bouda-helena.cz and through approved intermediaries (hereinafter referred to as “Offer”). The Offer is binding under the conditions and for the period specified therein, and the Accommodation Provider reserves the right to unilaterally change or specify the specific conditions of the Offer. For the purposes of concluding an accommodation contract, the status of the Offer at the time the Client makes a reservation for Accommodation through the Accommodation Provider’s reservation system is decisive.

2.2 Accommodation Reservation

Accommodation reservations are made via an electronic reservation form accessible via the Accommodation Provider’s website www.amenity.cz or www.hotel-bouda-helena.cz, or by other means individually agreed with the Accommodation Provider. The reservation system offers several options for booking Accommodation, which differ according to the time of booking, method of payment, price of Accommodation, and payment and cancellation conditions. These options are: (a) Non-refundable reservation, (b) Rate with cancellation option.

The Client enters the basic requirements for Accommodation (date of arrival, date of departure, number and status of persons) on the Accommodation Provider’s website www.amenity.cz or www.hotel-bouda-helena.cz, then clicks on the “Book” button to enter the Accommodation Provider’s booking system, and then selects the booking option for the desired type of Accommodation from the offer. In the next step, they fill in the reservation form completely and truthfully (including their company ID number and VAT number and a request for a tax document, if required by the Client, in the comments section of the form), and then confirm by checking the appropriate box that they have read and agree to these GTC and the Personal Data Processing Policy (which are available to the Client by clicking on their name) and agree to them. The same applies to the sending of commercial communications to the Client by electronic means in accordance with Act No. 480/2004 Coll. and the processing of personal data for these purposes (hereinafter referred to as “Reservation”). The Client is sufficiently notified of the existence of the GTC and the Personal Data Processing Policy and their wording before making the Reservation and has the opportunity to familiarize themselves with them. The Client will not be allowed to complete the Reservation without expressing their consent to the GTC and the Personal Data Processing Policy. The GTC and the Personal Data Processing Policy form an integral part of the contract.

Before sending the Reservation, the Client has the opportunity to check the accuracy and completeness of the information in the reservation form. The information provided in the sent Reservation is considered correct and binding, and no further or other changes are possible after sending the Reservation via the reservation form. If changes are necessary, the Client shall contact the reception of the relevant resort where the Accommodation is provided. The Client sends the Reservation by clicking on the “Confirm Reservation” button.

By sending the Reservation to the Accommodation Provider, the Client confirms that they have fully familiarized themselves with these GTC, agree with them, and acknowledge them as the terms and conditions and an integral part of the accommodation contract.

By sending the Reservation, the Client bindingly expresses their interest in concluding an Accommodation Contract.

After sending the Reservation, in the case of Payment by Card, the Client is redirected to the payment gateway (see Article III of the GTC) and pays the price of the Accommodation through it, following the instructions on the web interface. In the case of a bank transfer, the Client will receive a message from the Accommodation Provider immediately after sending the Reservation to the email address specified in the Reservation, containing payment instructions. After successful payment, the Client will receive a confirmation of acceptance of the Reservation containing a summary of the Reservation and confirmation of the payment.

2.3 Conclusion of the accommodation contract

The accommodation contract concluded between the Client and the Accommodation Provider, the subject of which is the provision of Accommodation according to the Reservation and/or according to the agreement with the Accommodation Provider when arranging Accommodation on the Day of arrival at the reception of the resort where the Client requests Accommodation (hereinafter referred to as “Conclusion of the Accommodation Contract at the Resort Reception”) is concluded in accordance with the legal order of the Czech Republic, in particular in accordance with Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Accommodation Contract”). If the Client is a natural person acting outside the scope of their business activities or outside the scope of their profession, the Accommodation Agreement shall also be governed by Act No. 634/1992 Coll., on Consumer Protection, as amended, in matters not regulated by the GTC. The Accommodation Agreement and the GTC are drawn up in the Czech language. The Purchase Agreement may only be concluded in the Czech language, unless the Client and the Accommodation Provider agree otherwise. In such a case, in the event of a dispute over the interpretation of terms, the interpretation of the Accommodation Agreement in the Czech language shall prevail. The concluded Accommodation Agreement is archived in electronic form by the Accommodation Provider, who will allow the Client access to it.

The Client agrees to the use of means of distance communication for the conclusion of the Accommodation Agreement. The costs incurred by the Client when using means of distance communication in connection with the conclusion of the Accommodation Agreement do not differ from the basic rate of the provider of means of distance communication and are borne exclusively by the Client. The costs associated with the payment of the Accommodation price shall be borne by the Seller, with the possible exception of any above-standard payment chosen by the Client.

The Client is obliged to pay the Accommodation Provider the price of the Accommodation specified in the Reservation in the manner and under the conditions set out in the payment terms and conditions specified in these GTC (see this point 2.3.1 and Article VI of the GTC). By concluding an accommodation contract between the Client and the Accommodation Provider, the Accommodation Provider undertakes to provide the Client with Accommodation to the extent and under the conditions specified in the Reservation and these GTC.

Upon payment of the total price of the Accommodation according to the Reservation, an Accommodation Agreement is concluded between the Client and the Accommodation Provider, which includes these GTC, for the accommodation and services specified in the Reservation sent by the Client or agreed upon at the conclusion of the Accommodation Agreement at the resort reception.

2.4 If there are any errors in the Offer, Reservation, and/or Confirmation of Reservation, or other incorrect information or other discrepancies, the Accommodation Provider reserves the right to correct these errors or remedy other discrepancies, either on its own or at the Client’s written request.

Article III.

Payment Terms

3.1 Payment terms and the due date for payment of the Accommodation price vary depending on the choice of Accommodation reservation option, which differs according to the period from the date of making the Accommodation reservation to the agreed date of commencement of use of the Accommodation by the Client (hereinafter referred to as the “Check-in Date”), the method of payment and the price of the Accommodation, and the payment and cancellation terms.

Non-refundable reservation – The Client makes the Reservation at any time before the Date of arrival at the accommodation, the price of the Accommodation is paid by the Client in a single payment in the amount of 100% of the price for the Accommodation, whereby the payment for the Accommodation is made by bank transfer:

a) online by payment card through the Accommodation Provider’s reservation system in accordance with paragraph 2.2 of Article II of the GTC, payable on the day of making the Reservation, or

b) in the case of payment by bank transfer, the reservation must be made 4 or more days before the date of arrival at the accommodation, and the Client will receive a message from the Accommodation Provider immediately after sending the Reservation to the e-mail address specified in the Reservation, containing payment instructions. The Client shall pay 100% of the accommodation price in a single payment, payable within three (3) days of receiving the Accommodation Provider’s payment instructions, by bank transfer to the Accommodation Provider’s account specified in the payment instructions. After successful payment, the Client will receive a confirmation of the Reservation containing a summary of the Reservation and confirmation of the payment.

Rate with cancellation option – The Client makes the Reservation at any time before the Date of arrival at the accommodation, the price of the Accommodation is paid by the Client in a single payment in the amount of 100% of the price for the Accommodation, whereby the payment for the Accommodation is made by bank transfer:

a) online by credit card through the Accommodation Provider’s reservation system in accordance with paragraph 2.2 of Article II of the GTC, payable on the day of making the Reservation, or

b) in the case of payment by bank transfer, the reservation must be made 4 or more days before the date of arrival at the accommodation, and the Client will receive a message from the Accommodation Provider immediately after sending the Reservation to the e-mail address specified in the Reservation, containing payment instructions. The Client shall pay 100% of the accommodation price in a single payment within three (3) days of receiving the Accommodation Provider’s payment instructions, with the payment being made by bank transfer to the Accommodation Provider’s account specified in the payment instructions. After successful payment, the Client will receive a confirmation of the Reservation containing a summary of the Reservation and confirmation of the payment.

Group reservations – The Client (Company) will confirm the Reservation based on the Offer received from the Accommodation Provider’s sales department by the deadline specified in the Offer by email to events@amenity.cz. The price of the Accommodation is paid by the Client by means of a Provisional Invoice in the amount of 100% of the price for the Accommodation, payable within 14 days, unless otherwise agreed with the Accommodation Provider’s sales department. After the event, the Client shall be charged for the remainder of the services provided based on the scope agreed in advance by both parties, and a Final Invoice shall be issued with a maturity of 14 days, unless otherwise agreed with the Accommodation Provider’s sales department.

3.3 Payment of the price of Accommodation means crediting the relevant amount to the Accommodation Provider’s bank account at the time of its due date.

Article IV.

Price

4.1 The price of the Accommodation means the price stated in the Reservation and/or in the Offer valid on the Day of arrival at the accommodation, if the Accommodation Contract is concluded at the resort reception, as the price for the agreed accommodation and services (i.e. the price of accommodation in the relevant facility for the agreed number of persons, meals, additional services, wellness services, pet stay, etc.), including taxes and any discounts. Stay fees are not included in the price of Accommodation and shall be paid on the day of arrival at the resort reception. Accommodation fees must be paid by every adult aged 18 and over, and their amount depends on the place of stay and the number of nights booked, and may vary according to the decisions of local authorities.

4.2 The Accommodation Provider is not entitled to unilaterally increase the price of the Accommodation during the period of validity of the Reservation, except in the following cases:

• if there is a change in the Reservation (e.g., change of facility or date, number of persons, etc.),

• if the Client fails to prove or document that they meet the conditions for the claimed discount,

• if there is a change in the legal regulation or value-added tax rates.

4.3 The Client is entitled to a discount on the price of Accommodation if, at the latest when sending the Reservation or when concluding the Accommodation Agreement at the resort reception on the Day of Arrival, they inform the Accommodation Provider of all relevant facts for applying the discount in accordance with the Accommodation Provider’s conditions for its provision, as specified in the Accommodation Provider’s Offer. After concluding the Accommodation Agreement, the Client is not entitled to any other and/or additional discounts, unless otherwise stated in Article VIII, Paragraph 8.1 of the GTC.

4.4 Accommodation prices are set in the legal currency of the Czech Republic, the Czech koruna (Kč, CZK), and payment is made in the legal currency of the Czech Republic, the Czech koruna (Kč, CZK), or in EUR. The daily EUR exchange rate set by the Czech National Bank valid on the date of the Reservation or on the Date of Arrival at the Accommodation in the case of the conclusion of an accommodation contract at the resort reception is used to convert the price of the Accommodation into EUR.

Article V.

Changes to the reservation

5.1 In the event of circumstances preventing the Accommodation Provider from providing the Client with Accommodation in accordance with the Reservation, and if it is possible, given the situation, to provide the Client with other accommodation and/or a substitute service of the same scope and quality as the originally booked Accommodation, or to provide the same Accommodation at an alternative date, the Accommodation Provider is entitled and obliged to do so. scope and quality identical or at least close to the originally ordered Accommodation, or to provide the same Accommodation on an alternative date, the Accommodation Provider is entitled and obliged to make the appropriate changes. In such a case, the Accommodation Provider is obliged to inform the Client without undue delay about the conditions of this change and to propose this change to the Client. If the Client does not agree with the notified change, they are entitled to withdraw from the Accommodation Contract. The Accommodation Provider is then obliged to return to the Client, without undue delay after withdrawal from the contract, all payments made in connection with the Accommodation Contract. The provisions of these GTC regarding cancellation fees do not apply to payments returned under this paragraph.

If the Client does not withdraw from the Agreement within 5 days of receiving notification of such a change, it shall be deemed that they agree to such a change.

5.2 If it is not possible to provide the Client with the ordered and paid service in the scope and quality corresponding to the agreed conditions, the Accommodation Provider is obliged to return to the Client the payments made by the Client for such a service. However, if the Accommodation Provider provides the Client with a replacement service of the same or higher scope and/or quality with the Client’s consent, such replacement performance by the Accommodation Provider shall be considered as the provision of the originally agreed service, and the Client shall have no further claims against the Accommodation Provider for failure to provide the originally ordered and paid service.

5.3 If the Client is provided with Accommodation of a higher quality or scope than that specified in the Reservation, the Client will be charged the price of the Accommodation according to the Reservation.

5.4 The Accommodation Provider is not liable for changes caused by force majeure, decisions of public authorities, extraordinary circumstances or events that the Accommodation Provider could not have foreseen or which could not have been prevented even with all reasonably required efforts.

Article VI.

Cancellation or non-use of the reservation and cancellation fee

6.1. Termination and withdrawal from the Accommodation Agreement

1. The Client has the right to terminate the Accommodation Agreement at any time prior to the Date of Arrival without notice and without giving a reason and/or to withdraw from the Agreement due to a material breach of the Accommodation Provider’s obligations and in cases specified in the GTC. The Accommodation Provider is entitled to withdraw from the Agreement in cases specified in these GTC and/or when the Client substantially breaches the obligations specified in the Accommodation Agreement, these GTC and/or the legal regulations of the Czech Republic.

2. The Accommodation Provider is entitled to terminate the Accommodation Agreement without notice before the expiry of the agreed period if the Client and/or persons accompanying them, despite a warning, grossly breach their obligations under the Accommodation Agreement, these GTC, the Accommodation Provider’s accommodation or other operating rules, or the laws of the Czech Republic or good morals.

Cancellation of Reservation

3. The reservation shall be deemed canceled upon the expiry of the day on which the Client was obliged to pay the price of the Accommodation in accordance with the payment terms and conditions under the GTC at the time of their maturity (see Article III, paragraph 3.1 of the GTC) after sending the Reservation. In such a case, the Accommodation Agreement shall not be concluded.

4. The reservation shall be deemed canceled in the case specified in paragraph 6.7 of this Article VI.

6.2 The Client is obliged to pay the Accommodation Provider a cancellation fee in the cases specified in paragraphs 6.1.2, 6.1.3. and 6.1.4. of this Article VI, except in cases where the Client, by withdrawing from the Accommodation Agreement, exercises their right to withdraw from the Accommodation Agreement, which is granted to them under certain conditions by law, or withdraws from the Accommodation Agreement due to a material breach of the Accommodation Provider’s obligations.

6.3 The amount of the cancellation fee is agreed depending on the type of Accommodation reservation and the time remaining from the date of delivery of the proper notice, change in the reservation, and/or withdrawal from the Accommodation Agreement, to which the cancellation fee is linked in accordance with the previous paragraph 6.2. The amount of the cancellation fee is calculated as a percentage of the price of the Accommodation. In the event of such termination or withdrawal from the Accommodation Agreement:

Cancellation rate

• from the 7th (seventh) day until the Day of arrival at the accommodation 100% of the price of the Accommodation,

• after the Day of arrival at the accommodation 100% of the price of the Accommodation

Non-refundable reservation

• anytime from the date of making the Reservation until the Date of arrival at the accommodation 100% of the price of the Accommodation,

• after the Date of arrival at the accommodation 100% of the price of the Accommodation.

Group reservations

Up to 31 days before the date of arrival, free cancellation or change of reservation date.
From 30 days before the date of arrival, it is no longer possible to cancel or change the reservation date.
From 30 to 5 days before the date of arrival, it is possible to change the number of rooms/houses/cottages free of charge up to 10% of the total capacity of the reserved rooms/houses/cottages. In the event of a higher number of canceled rooms/houses/cottages, the cancellation fee is 50% of the price of the accommodation, unless otherwise agreed with the sales manager.
From the 4th to the 1st day before the date of arrival, changes in the number of rooms/houses/cottages are no longer possible. The cancellation fee is 100% of the accommodation price, unless otherwise agreed with the resort manager.
From the 4th to the 1st day before the date of arrival, changes in the number of persons for meals are only possible with the approval of the resort manager.
On the day of arrival – the first night of the stay, the cancellation fee is 100% of the price of accommodation and meals. From the second day of the event – the second night, the cancellation fee is 100% of the price of accommodation after deducting the cost of meals.

6.4 Termination and withdrawal from the Accommodation Agreement must be in writing and must be delivered to the other party. The Accommodation Agreement is terminated on the day when the written termination or withdrawal is delivered to the other party.

6.5 When determining the number of days remaining until the Date of Arrival for the purposes of calculating the cancellation fee, the day on which the written notice of termination or withdrawal was delivered to the other party or the Reservation was canceled is included in this number of days, but the Date of Arrival is not included.

6.6 If the Client does not arrive at the accommodation on the Check-in Date and/or does not use the agreed number of days of accommodation and/or the agreed services through no fault of the Accommodation Provider, the Client is not entitled to any financial and/or other compensation and/or provision of alternative accommodation or services in relation to the Accommodation Provider, and the Accommodation Provider is entitled to 100% of the price of the Accommodation.

6.7 If the Client does not arrive to use the Accommodation and the Accommodation Provider does not receive any other message from the Client in this regard, the Reservation shall be considered canceled upon the expiry of 10:00 a.m. (ten o’clock) on the day following the Day of arrival at the accommodation. The Client thereby loses the right to the provision of Accommodation according to the Reservation with the consequences according to paragraph 6.6 of these GTC, and the Accommodation Provider is entitled to provide the Accommodation to another interested party.

6.8 After effective termination and/or withdrawal from the Accommodation Agreement, the Accommodation Provider is obliged to return to the Client all payments received from them after deducting the cancellation fee or other payments according to the Accommodation Agreement, if the total amount of performance paid by the Client in accordance with these GTC has not been exhausted, within fourteen (14) days of their delivery.

6.9 Withdrawal from or termination of the Accommodation Agreement shall not affect the Accommodation Provider’s right to payment of the price of the Accommodation or any cancellation fee, the rights of the contracting parties to compensation for damages arising from a breach of contractual obligations, or provisions which, due to their nature, are binding on the parties even after the termination of the Accommodation Agreement.

Article VII.

Rights and obligations of the client

7.1 The basic rights of the Client are primarily:

• the right to be provided with the booked and paid Accommodation to the extent and under the conditions specified in the Accommodation Agreement,

• the right to be provided with information regarding the accommodation and services offered and provided by the Accommodation Provider,

• the right to purchase early check-in and late check-out and other extra services from the offer according to the price list,

• the right to terminate the contract at any time without notice or to withdraw from the contract due to a material breach of the Accommodation Provider’s obligations and in other cases in accordance with the GTC under the conditions specified in these GTC, the Accommodation Agreement, or the laws of the Czech Republic.

• the right to notify the Accommodation Provider in writing that another person will participate in the Accommodation under the Accommodation Agreement instead of them, provided that such notification includes a statement by that person (the new Client) that they agree to the accommodation, services, and their price specified in the Accommodation Agreement and that they meet all the conditions for participation in the Accommodation, if required. The original and new Clients are jointly and severally liable for the payment of the total price specified in the Accommodation Agreement and any administrative or other costs incurred by the Accommodation Provider in connection with the change of Client.

• the right to complain about incorrectly or poorly provided accommodation or services and their resolution in accordance with these GTC.

• the right to protection of personal data and other data relating to the Client and fellow travelers.

7.2 The basic obligations of the Client are, in particular:

• the obligation to complete the Reservation and any attached forms necessary for the provision of Accommodation completely and truthfully, and to present the necessary documents for the identification of the Client and fellow travelers (valid ID card, valid passport) upon arrival at the Accommodation, and to report any changes to this information without undue delay.

• to complete and sign the registration card when registering for accommodation.

• the obligation to report any participation of foreign nationals to the Accommodation Provider.

• The obligation to report to the Accommodation Provider any change in the number of persons using the property and, if the Accommodation Provider agrees to this change, to enter them in the guest book at the Accommodation Provider’s reception and pay the price of the Accommodation according to the Accommodation Provider’s price list for persons not listed in the Reservation. In the event of exceeding the maximum permitted number of persons for the given property and/or a breach of the obligation to report persons not listed in the Reservation and using the property, the Accommodation Provider is entitled to withdraw from the contract due to its material breach and to expel the client, persons accompanying him/her and other persons from the Accommodation, thereby losing the right to the provision of the Accommodation specified in the Accommodation Contract as well as the right to compensation for the paid and unused Accommodation.

• the obligation to pay the Accommodation Provider the price of the Accommodation under the payment terms specified in the Accommodation Agreement and in accordance with these GTC, and to prove payment upon request by the Accommodation Provider.

• the obligation to pay the Accommodation Provider a cancellation fee in the cases specified in these GTC.

• the obligation to accept from the Accommodation Provider the documents necessary for the use of the Accommodation.

• the obligation to arrive at the place of use of the Accommodation at the specified time.

• The obligation to follow the instructions of the Accommodation Provider’s employees, the Accommodation Provider’s accommodation and other operating rules issued for the use and provision of accommodation and the use of services in individual Amenity Resorts. In the event that the Client or persons accompanying him/her, despite warnings, grossly violate the obligations arising from the Accommodation Agreement, these GTC, or the Accommodation Provider’s regulations (rules), legal regulations, or good manners, or disrupt the program or use of accommodation and services by other clients of the Accommodation Provider, the Accommodation Provider is entitled to expel the Client and persons accompanying them from the accommodation or use of services (terminate the Accommodation Agreement without notice), whereby the Client loses their right to the Accommodation agreed in the Accommodation Agreement, as well as their right to compensation for paid and unused Accommodation.

• The obligation of the Client and persons accompanying him/her to behave in such a way that their behavior does not disturb or restrict the use of accommodation and/or services by other clients of the Accommodation Provider.

• The obligation to pay for damage to the Accommodation Provider’s property caused by him/her, persons accompanying him/her or other persons and/or his/her pet, to whom he/she culpably allowed access to the Accommodation Provider’s property.

• The obligation to state at the time of booking that they are requesting accommodation where pets are allowed and the number of pets, if any. If the Client fails to do so, the Accommodation Provider is entitled to refuse to accommodate the Client and withdraw from the Accommodation Agreement on the grounds that only a limited number of properties are designated for the accommodation of clients with pets, or that in some resorts accommodation with pets is not permitted at all, and if it is not possible to provide the Client with such a property due to capacity constraints, in which case the Client loses the right to the Accommodation agreed in the Accommodation Agreement, as well as the right to a refund for the paid and unused Accommodation, unless the contracting parties agree otherwise.

• The Client’s obligation to pay the Accommodation Provider the difference in the price of the Accommodation after using the accommodation voucher.

• The Client (whether a natural person or a legal entity) is responsible for compliance with the obligations arising from the Accommodation Agreement, these GTC, the Accommodation Provider’s accommodation and operating rules, and the legal regulations of the Czech Republic on the part of the natural persons listed in the Booking Confirmation and/or accompanying them.

7.3 More detailed provisions on rights and obligations are contained in the accommodation and other operating rules of the individual resorts, which are publicly available to clients in the individual resorts.

Article VIII.

Complaints and information on out-of-court dispute resolution

8.1 The client is entitled to complain to the Accommodation Provider about the quality of the accommodation and/or services provided if their quality or scope or other conditions do not correspond to the scope, quality, and conditions specified in the Accommodation Agreement. The Accommodation Provider undertakes to investigate the circumstances of the complaint without undue delay and, in the event of a justified complaint, to remedy the defective condition or provide the Client with a discount. The Client is obliged to lodge a complaint with the Accommodation Provider without undue delay after discovering the defective provision. Later complaints will not be taken into account.

8.2 Information on out-of-court dispute resolution – The entity competent for out-of-court dispute resolution (ADR) between the operator and the client arising from the provision of accommodation and related services (consumer disputes) is, pursuant to Section 20e(d) of Act No. 634/1992 Coll., on consumer protection, as amended, the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No. 00020869, website: http://www.coi.cz/, or another entity authorized by the Ministry of Industry and Trade.

Article IX.

Other provisions

9.1 Accommodation of the Client by the Accommodation Provider is governed by the rules of individual resorts and is usually possible from 4:00 p.m. on the day specified in the Reservation as the first day of accommodation. The Client is obliged to hand over the vacated property on the last day of accommodation specified in the Accommodation Agreement by 10:00 a.m. at the latest, unless otherwise specified in the rules of individual resorts. In the event of a delay in the handover of the vacated property by the Client, the Accommodation Provider is entitled to charge the Client a contractual penalty of CZK 500 (in words: five hundred Czech korunas) for each hour of delay in the handover of the vacated property. This does not affect the Accommodation Provider’s right to full compensation for damages.

9.2 The Client is entitled to purchase early check-in or late check-out according to the resort’s price list.

9.3 If the Accommodation Provider has reasonable suspicion that the Client is using the property in violation of the terms of the Accommodation Agreement or in violation of the Accommodation Provider’s accommodation or operating rules or in violation of public order, the Accommodation Provider is entitled to enter the property and inspect its use.

9.4 The Accommodation Provider is not liable for damage to the functionality of the Client’s electrical or electronic equipment, nor for any errors or incorrectly provided information about events or services provided by other persons.

9.5 The Accommodation Provider is not liable for any personal belongings left behind by the Client. Each Client is obliged to thoroughly check before departure that they have all their personal belongings and that nothing has been left behind on the premises of the Accommodation Provider’s resort.

9.6 Clients who check in before 6:00 a.m. (six o’clock) pay the rate for the entire previous night.

9.7 No parking area of the individual Amenity Resorts, including garages, is a guarded parking lot or guarded garage, and the Accommodation Provider does not provide any supervision of clients’ parked vehicles and/or their accessories.

9.8 By checking the box “I agree to receive commercial communications by electronic means in accordance with Act No. 480/2004 Coll. and to the processing of personal data for these purposes” in the Accommodation Provider’s reservation form accessible via the websites www.amenity.cz or www.hotel-bouda-helena.cz (hereinafter referred to as the “Reservation Form”) and by sending it (or, if the Accommodation Agreement is not concluded through the Accommodation Provider’s reservation system accessible via the websites www.amenity.cz or www.hotel-bouda-helena.cz, then by another explicit and demonstrable expression of his will, the Client:

(i) confirms that all personal data provided in the Reservation Form (or other demonstrable expression of his/her will containing the required information, if the Accommodation Agreement is not concluded through the Accommodation Provider’s reservation system) are true and correct, that he/she has been informed of his/her rights related to the management and processing of his/her personal data, in particular that they have rights under Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “Regulation”) – withdraw consent at any time, request information from the Accommodation Provider as the data controller about what personal data it processes, request a copy of this data, request access to this data from the Accommodation Provider and have it updated or corrected, or request restriction of processing, request the Accommodation Provider to delete this personal data, request data portability, file a complaint with the Office for Personal Data Protection or take legal action. or has familiarized themselves with the content of the Personal Data Processing Policy and commercial communications, which are available on the website www.amenity.cz or www.hotel-bouda-helena.cz and in the Reservation Form, and

(ii) based on the above information, grants their consent:

• to the processing of their personal data within the meaning of the Regulation by the Accommodation Provider as the controller, or by other persons with whom the Accommodation Provider concludes a relevant contract as a processor in accordance with the Regulation, including the disclosure and transfer of the provided data to these processors and persons cooperating with the Accommodation Provider on the basis of a contract within the meaning of the Regulation, namely

o to the extent of their name, surname, address, telephone number, and e-mail address provided by them in the Reservation Form (or other demonstrable expression of their will containing this information, if the Accommodation Agreement is not concluded through the Accommodation Provider’s reservation system

o for an indefinite period, or until revoked or refused, or until they express their disagreement,

for business and marketing purposes, in particular to offer goods, services, products, and information about events and activities of both the Accommodation Provider and third parties—the company GOLF EXPLOITATION, s.r.o., ID No.: 25154010, with its registered office in Prague 4 – Kunratice, Postal Code 14800, Ratajova 1113/8, e-mail contact info@golf-exploitation.cz and persons forming a group with the Accommodation Provider within the meaning of the relevant legal regulations, in particular the company 3M Developer, a.s., ID No.: 27196585, with its registered office in Prague 4 – Kunratice, Postal Code 14800, Ratajova 1113/8, email contact: info@3mdeveloper.cz, namely offers made by both the Accommodation Provider and these third parties, as well as the sending of commercial communications by electronic means in accordance with Act No. 480/2004 Coll. on certain information society services and on amendments to certain acts, as amended (hereinafter referred to as the “IS Services Act”);

• using the electronic contact details provided in the Reservation Form (or other demonstrable expression of will containing this information, if the Accommodation Agreement is not concluded through the Accommodation Provider’s reservation system), for the purpose of disseminating commercial communications within the meaning of the IS Services Act (i.e., sending commercial communications to the Client via electronic means by the Accommodation Provider and third parties specified in the previous paragraph), which will include commercial communications relating to the products, services, and activities of both the Accommodation Provider and third parties specified in the previous paragraph.

9.10 By checking the box “I agree with the general terms and conditions” in the Reservation Form and sending it (or, if the Accommodation Agreement is not concluded through the Accommodation Provider’s reservation system, by another explicit and demonstrable expression of consent to the GTC) the Client confirms that they have familiarized themselves with the content of the Personal Data Processing Policy and commercial communications, which are available on the website www.amenity.cz or www.hotel-bouda-helena.cz, and have thus been informed of their rights relating to the management and processing of their personal data within the meaning of the Regulation.

Article X.

Final provisions

10.1 These GTC, within the meaning of Section 1751 et seq. of the Civil Code, govern the procedure for concluding, form the content of, and are an integral part of the accommodation contract concluded between the Client and the Accommodation Provider.

10.2 If these GTC require a legal act to be in writing, it shall be deemed to comply with this form if the legal act is made in the form of a letter, fax, or e-mail.

10.3 If any individual provision of these GTC is found to be invalid, it shall be fully separable from the other provisions of these GTC and such invalidity shall have no effect on the validity and enforceability of any other provisions of these GTC.

10.4 In other matters not covered by these GTC, the Client and the Accommodation Provider undertake to comply with the laws of the Czech Republic, good morals and customs in the field of accommodation services and to resolve any disputes primarily by amicable means.

10.5 These GTC shall enter into force on April 1, 2024.