General Terms and Conditions

Article I.

Contractual relationship

These General Terms and Conditions of Business (hereinafter referred to as “GTC”) apply to the procedure for concluding an accommodation contract and regulate the general rights and obligations between the accommodated person (hereinafter referred to as the “Client”) and the operator of the individual Amenity Resorts operated by Amenity Resorts s.r.o, 276 50 626, with its registered office at Prague 4, Kunratice, Ratajova 1113/8, Postal Code 148 00, registered in the Commercial Register, maintained by the Commercial Registry Office in Prague, Section C, Insert 121600 (hereinafter referred to as the “Accommodation Provider”), unless separate general terms and conditions are issued for specific accommodation facilities operated by the Accommodation Provider. The contractual relationship between the Accommodation Provider and the Client shall be governed by these GTC, the relevant accommodation contract concluded between the Accommodation Provider and the Client and in matters not expressly covered by the relevant provisions of the Civil Code and the relevant legislation. Provisions deviating from the GTC may be agreed in an individually concluded contract. Such deviating provisions in the individually concluded contract shall prevail over the provisions of the GTC. The individual provisions contained in the accommodation contract shall prevail over the provisions of these GTC. The accommodation provider reserves the right to include other terms and conditions in its offers that take precedence over these GTC. These GTC may be amended and changed by the accommodation provider in full and without limitation by electronic means. This provision does not affect the rights and obligations arising during the validity of the previous version of the GTC. In the event of such a change, the new version of the GTC will be placed on the website of the Accommodation Provider www.amenity.cz and sent to the Client, with whom the Booking process is in progress, without further notice. The amendment to these GTC shall become effective upon publication or delivery of the amended version to the Client. In the event of the Client’s disagreement with the published amendment to the GTC, the Client is obliged to communicate this disagreement in writing to the Accommodation Provider within two days of the delivery of the amendment to the GTC.

Article II.

Procedure for booking and conclusion of the accommodation contract

2.1 The Accommodation Provider offers accommodation and other related services (hereinafter referred to as “Accommodation”) to interested parties through its website www.amenity.cz and through approved intermediaries (hereinafter referred to as “Offer”). The Offer is binding on the terms and conditions and for the period set out therein, and the Accommodation Provider reserves the right to unilaterally change or specify the specific terms and conditions of the Offer. For the purposes of concluding the Accommodation Contract, the status of the Offer at the moment when the Client makes a reservation for Accommodation through the Accommodation Provider’s reservation system is decisive.

2.2 Reservation of Accommodation

Reservation of Accommodation is made via the electronic reservation form located on the website of the Accommodation Provider www.amenity.cz., or in any other way individually agreed with the Accommodation Provider. The reservation system offers several options for booking Accommodation, which differ according to the time of booking Accommodation, the method of payment and the amount of the price for Accommodation, payment and cancellation conditions. These are: (a) Non-refundable Reservation, (b) Reservation with cancellation, (c) Rate for 7 nights or more – non-refundable reservation or with cancellation (see Article III.GTC).

The Client enters the basic requirements for the Accommodation (arrival date, departure date, number and status of persons) on the website of the Accommodation Provider www.amenity.cz, then enters the reservation system of the Accommodation Provider by clicking on the “Book” box, and then selects the reservation option for the desired type of Accommodation from the menu. In the next step, he/she fills in the data in the booking form completely and truthfully (including the indication of the registration number and tax identification number and the request for a tax document, if required by the Client, in a note in the form), then confirms by ticking the appropriate box that he/she has read and agrees to these GTC and the Personal Data Processing Policy (which are available to the Client by clicking on their name) and agrees to them. The same applies in the case of sending commercial communications to the Client by electronic means pursuant to Act No. 480/2004 Coll. and processing personal data for these purposes (hereinafter referred to as “Reservation”). The Client shall be sufficiently notified of the existence of the GTC and the Personal Data Processing Policy and their wording prior to the actual execution of the Booking and shall have the opportunity to familiarize himself with them. The Client will not be allowed to complete the Booking without agreeing to the GTC and the Personal Data Processing Policy. The GTC and the Personal Data Processing Policy form an integral part of the contract.

Before submitting a Booking, the Client has the opportunity to check the accuracy and completeness of the information in the Booking Form. The information provided in the submitted Booking is considered correct and binding, and no further or other changes are possible after the Booking has been submitted via the Booking Form. In the event that changes are required, the Client shall contact the reception of the respective resort where the Accommodation is provided. The Client submits the Reservation by clicking on the “Confirm Reservation” box.

By sending the Reservation to the Accommodation Provider, the Client confirms that he/she has fully read these GTC and accepts them as terms and conditions and an integral part of the accommodation contract.

By submitting a Reservation, the Client expresses his/her interest in concluding the Accommodation Contract.

After submitting the Reservation, the Client is redirected to the payment gateway (see Article III. of the GTC) and pays the price of the Accommodation through the payment gateway, while the Client follows the instructions on the web interface. In the case of the Payment by Transfer option, the Client will receive a message from the Accommodation Provider immediately after sending the Reservation to the email specified in the Reservation containing payment instructions. Upon successful payment, the Client will receive a confirmation of receipt of the Booking containing a summary of the Booking and confirmation of payment.

2.3 Conclusion of the Accommodation Contract

The Accommodation Contract concluded between the Client and the Accommodation Provider, the subject of which is the provision of Accommodation according to the Reservation and/or according to the agreement with the Accommodation Provider when arranging the Accommodation on the Check-in Date at the reception of the Resort in which the Client requests Accommodation (hereinafter referred to as “Accommodation Contract Conclusion at the Resort Reception”), is concluded in accordance with the legal regulations of the Czech Republic, in particular in accordance with Act No. 89/2012 Coll, If the Client is a natural person who acts outside the scope of his/her business activity or outside the scope of his/her profession, the Accommodation Contract shall also be governed by Act No. 634/1992 Coll., on Consumer Protection, as amended, in matters not covered by the GTC. The Accommodation Contract and the GTC are drawn up in the Czech language. The Purchase Contract may only be concluded in the Czech language, unless the Client and the Accommodation Provider agree otherwise. In such case, the interpretation of the Accommodation Contract in the Czech language shall apply in the event of a dispute over the interpretation of terms. The concluded Accommodation Contract shall be archived in electronic form with the Accommodation Provider, who shall give the Client access to it.

The Client agrees to the use of remote means of communication for the conclusion of the Accommodation Contract. The costs incurred by the Client in using remote means of communication in connection with the conclusion of the Accommodation Contract do not differ from the basic rate of the provider of remote means of communication and are borne solely by the Client. The costs associated with making payment of the price of the Accommodation shall be borne by the Seller, with the possible exception of any excess payment chosen by the Client.

The Client is obliged to pay the Accommodation Price set out in the Booking to the Accommodation Provider in the manner and under the terms and conditions of payment set out in these GTC (see this clause 2.3.1 and Article VI of the GTC). By entering into the Accommodation Contract between the Client and the Accommodation Provider, the Accommodation Provider undertakes to provide the Accommodation to the Client to the extent and under the terms and conditions set out in the Booking and these GTC.

At the moment of payment of the total price of Accommodation according to the Reservation, the Client and the Accommodation Provider shall enter into an Accommodation Contract, which includes these GTC, for the accommodation and services specified in the Reservation sent by the Client or agreed upon at the Accommodation Contract at the reception of the Resort.

2.4 If there are any typing or calculation errors (in particular, apparently unreasonable prices for accommodation and/or services) or other misstatements or other discrepancies in the Offer, the Booking and/or the Booking Confirmation, the Resort reserves the right to correct such errors or other discrepancies, which it will do itself or upon written request by the Client.

Article III.

Payment Terms

3.1 The payment terms and the due date of the Accommodation price vary depending on the choice of the Accommodation booking option, which varies according to the time from the date of booking the Accommodation to the agreed date of commencement of the Client’s use of the Accommodation (hereinafter referred to as the “Commencement Date”), the method of payment and the amount of the Accommodation price, payment and cancellation terms

Non-refundable Reservation – the Client makes a Booking at any time before the Accommodation Commencement Date, the price of the Accommodation is paid by the Client in one lump sum in the amount of 100% of the price of the Accommodation, with payment being made on a cashless basis for the due date and payment of the price of the Accommodation:

(a) online Payment Card via the Accommodation Provider’s reservation system in accordance with paragraph 2.2 of Article II. 2.2. of the Terms and Conditions, due on the date of the Booking, or

b) in the case of Payment by Transfer, the Reservation must be made 4 days or more before the Check-in Date and the Client will receive a message from the Accommodation Provider immediately after the Reservation has been sent to the e-mail specified in the Reservation containing payment instructions. Payment shall be made by the Client in a single payment of 100% of the Accommodation Price, due within three (3) days of receipt of the Host’s payment instructions, and payment shall be made by bank transfer to the Host’s account specified in the payment instructions. Upon successful payment, the Client will receive a confirmation of receipt of the Booking containing a summary of the Booking and confirmation of payment.

Reservation with cancellation – The Client makes a Reservation at any time prior to the Check-in Date, the price of the Accommodation is paid by the Client in one lump sum at 100% of the price of the Accommodation, with payment being made on a cashless basis for the due date and payment of the price of the Accommodation:

(a) online Payment Card via the Accommodation Provider’s reservation system in accordance with paragraph 2.2 of Article II. 2.2. of the Terms and Conditions, due on the date of the Booking, or

b) in the case of Payment by Transfer, the Reservation must be made 4 days or more before the Check-in Date and the Client will receive a message from the Accommodation Provider immediately after the Reservation has been sent to the e-mail specified in the Reservation containing payment instructions. Payment shall be made by the Client in a single payment of 100% of the Accommodation Price, due within three (3) days of receipt of the Host’s payment instructions, and payment shall be made by bank transfer to the Host’s account specified in the payment instructions. Upon successful payment, the Client will receive a confirmation of receipt of the Booking containing a summary of the Booking and confirmation of payment.

Rate of 7 nights or more Non-refundable or Cancellation – The Client makes a Booking at any time prior to the Check-in Date, the price of the Accommodation is paid by the Client in one lump sum at 100% of the price of the Accommodation, and payment is due and payable on a cashless basis:

(a) online Payment Card via the Accommodation Provider’s reservation system in accordance with paragraph 2.2 of Article II. 2.2. of the Terms and Conditions, due on the date of the Booking, or

b) in the case of Payment by Transfer, the Reservation must be made 4 days or more before the Check-in Date and the Client will receive a message from the Accommodation Provider immediately after the Reservation has been sent to the e-mail specified in the Reservation containing payment instructions. Payment shall be made by the Client in a single payment of 100% of the Accommodation Price, due within three (3) days of receipt of the Host’s payment instructions, and payment shall be made by bank transfer to the Host’s account specified in the payment instructions. Upon successful payment, the Client will receive a confirmation of receipt of the Booking containing a summary of the Booking and confirmation of payment.

Group bookings – the Client (Company) confirms the Booking based on the Offer received from the Host’s sales department by the deadline included in the Offer by email to events@amenity.cz. The price of the Accommodation is paid by the Client by Advance Invoice in the amount of 100% of the price of the Accommodation with a due date of 14 days, unless otherwise agreed with the Host’s sales department. After the event has taken place, the Client shall be invoiced for the remainder of the services provided based on the scope agreed by both parties in advance and a Final Invoice shall be issued with a due date of 14 days, unless otherwise agreed with the Accommodation Provider’s sales department.

3.3 Payment of the price of the Accommodation shall be deemed to be the crediting of the relevant amount to the bank account of the Accommodation Provider at the time it is due.

Article IV.

Price

4.1 The price of Accommodation means the price stated in the Reservation and/or in the Offer current on the Accommodation Arrival Date, if the Accommodation Contract is concluded at the reception desk of the Resort, as the price for the agreed accommodation and services (i.e. the price of accommodation in the respective facility for the agreed number of persons, meals, additional services, wellness services, pet stay, etc.), including taxes and any discounts. Vacation fees are not included in the price of the Accommodation and will be paid on the day of arrival at the reception of the resort. Holiday fees are payable by every adult over 18 years of age and are based on the place of stay and the number of nights booked, and are subject to change as decided by the local authorities.

4.2 The Landlord is not entitled to unilaterally increase the price of the Accommodation during the period of validity of the Reservation, except in the following cases:

– if there is a change in the Reservation (e.g. change of the property or date, number of persons, etc.),

– if the Client fails to prove or prove that the conditions for granting the claimed discount have been met,

– if there is a change in legislation or in the rates of value added tax.

4.3 The Client is entitled to a discount on the price of Accommodation if, at the latest when sending the Reservation, or when concluding the Accommodation Contract at the reception of the Resort on the Accommodation Arrival Date, the Client informs the Accommodation Provider of all the decisive facts for applying the discount according to the conditions of the Accommodation Provider for its provision, specified in the Accommodation Provider’s Offer. Upon conclusion of the Accommodation Contract, the Client shall not be entitled to any other and/or additional discount, unless specified in Article VIII. Paragraph 8.1 of the GTC.

4.4 The prices for Accommodation are set in the legal currency unit of the Czech Republic, the Czech koruna (CZK), and payment is made in the legal currency unit of the Czech Republic, the Czech koruna (CZK) or in EUR. The daily EUR exchange rate set by the CNB valid on the date of the Booking or on the Check-in Date in the case of an Accommodation Contract concluded at the reception of the Resort is used to convert the price of Accommodation into EUR.

Article V.

Changes to the reservation

5.1 In the event that circumstances arise which prevent the Accommodation Provider from providing the Client with Accommodation according to the Reservation, and if, due to the situation, it is possible to provide the Client with other accommodation and/or an alternative service at a date, scope and quality identical or at least close to the originally booked Accommodation, or to provide the same Accommodation at an alternative date, the Accommodation Provider shall be entitled and obliged to make the corresponding changes. In such a case, the Accommodation Provider is obliged to inform the Client without undue delay about the conditions of this change and propose this change to the Client. The Client shall be entitled to withdraw from the Accommodation Contract in case of disagreement with such notified change. The Accommodation Provider is then obliged to return to the Client all payments made in connection with the Accommodation Contract without undue delay after the withdrawal. The provisions of these GTC on cancellation fees do not apply to the benefits returned under this paragraph.

If the Client does not withdraw from the Contract within 5 days of receiving notice of such change, the Client shall be deemed to have accepted such change.

5.2 In the event of inability to provide the Client with the ordered and paid service in the scope and quality corresponding to the agreed terms and conditions, the Accommodation Provider is obliged to return to the Client the consideration paid by the Client for such service. However, in the event that the Accommodation Provider provides the Client, with the Client’s consent, with a substitute service of the same or higher scope and/or quality, such substitute performance by the Accommodation Provider shall be deemed to be the provision of the originally agreed service and the Client shall have no further claims against the Accommodation Provider for failure to provide the originally ordered and paid service.

5.3 In the event that the Client is provided with Accommodation of a higher quality or scope than that specified in the Booking, the Client shall be charged the price of the Accommodation as per the Booking.

5.4 The Accommodation Provider shall not be liable for changes caused by force majeure, decisions of public authorities, extraordinary circumstances or events which the Accommodation Provider could not foresee or which could not have been prevented even if all reasonably required efforts were made.

Article VI.

Cancellation or non-use of the reservation and cancellation fee

6.1 Cancellation and withdrawal from the Accommodation Contract

The Client has the right to terminate the Accommodation Contract at any time prior to the Check-in Date without notice and without giving any reason and/or to withdraw due to a material breach of the Accommodation Provider’s obligations and in the cases set out in the GTC. The Accommodation Provider shall be entitled to withdraw from the Contract in the cases provided for in these GTC and/or when the Client materially breaches the obligations set out in the Accommodation Contract, these GTC and/or the laws of the Czech Republic.
The Accommodation Provider is entitled to terminate the Accommodation Contract without notice before the expiry of the agreed period in the event that the Client and/or persons accompanying him/her, despite a warning, grossly violate their obligations under the Accommodation Contract, these GTC, the Accommodation Provider’s accommodation or other operating rules or the laws of the Czech Republic or good morals.

Cancellation of Reservation

3.The Reservation shall be deemed cancelled by the expiry of the day on which the Client, after sending the Reservation, was obliged to pay the price of the Accommodation in accordance with the payment terms of the GTC at the time of their due date (see Article III, Paragraph 3.1 of the GTC). The Accommodation Contract shall not come into existence in such a case.

4.The reservation shall be deemed cancelled in the case according to paragraph 6.7 of this Article VI.

6.2 The Client is obliged to pay a cancellation fee to the Accommodation Provider in the cases referred to in paragraphs 6.1.2, 6.1.3 and 6.1.4 of this Article VI, except in the cases where the Client, by withdrawing from the Accommodation Contract, exercises his/her right to withdraw from the Accommodation Contract under certain conditions granted by law or withdraws from the Accommodation Contract due to a material breach of the Accommodation Provider’s obligations.

6.3 The amount of the Cancellation Fee shall be agreed depending on the Accommodation Booking Option and the time remaining from the date of delivery of the proper notice and/or withdrawal from the Accommodation Contract to which the Cancellation Fee is linked pursuant to the previous paragraph 6.2. The amount of the cancellation fee is calculated as a percentage of the price of the Accommodation. Upon such termination, withdrawal from the Accommodation Agreement made:

Reservation with cancellation and Rate of 7 nights or more

– from the 7th (seventh) day to the Check-in Date, 100% of the Accommodation Rate,

– after the Arrival Date 100% of the Accommodation price

Non-refundable reservation

– Any time from the date of the Booking to the Check-in Date 100% of the Accommodation price,

– after the Check-in Date 100% of the Accommodation price.

Group bookings

– from the 30th (thirtieth) day until the Check-in Date 100% of the Accommodation price

– after the Arrival Date 100% of the Accommodation price

Group bookings – Adjustment of the number of accommodation units in the booking and the number of persons on board

– Adjustment of the number of accommodation units in the reservation and the number of persons on board free of charge until the 4th (fourth) Day until the arrival date

– from the 3rd (third) to the Check-in Date 100% of the price of Accommodation and meals

6.4 Both notice and withdrawal from the Accommodation Contract must be in writing and must be delivered to the other party. The Accommodation Contract shall be terminated on the date on which written notice or withdrawal is served on the other party.

6.5 In determining the number of days remaining until the Check-in Date for the purposes of calculating the amount of the Cancellation Fee, the date on which the written notice or withdrawal is delivered to the other Party or the cancellation of the Booking is included in that number of days but does not include the Check-in Date.

6.6 In the event that the Client fails to arrive at the Accommodation on the Arrival Date and/or fails to use the agreed number of days of accommodation and/or the agreed services through no fault of the Accommodation Provider, the Client shall not be entitled to any financial and/or other compensation and/or provision of alternative accommodation or services in relation to the Accommodation Provider and the Accommodation Provider shall be entitled to 100% of the price of the Accommodation.

6.7 In the event of the Client’s failure to attend for the use of the Accommodation and the Accommodation Provider has no further communication from the Client in respect of the matter, the Booking shall be deemed cancelled on the expiry of 10:00 a.m. (the tenth hour) of the day following the Arrival Date. The Client shall thereby lose the right to the provision of Accommodation according to the Reservation with the consequences pursuant to paragraph 6.6 of these GTC and the Accommodation Provider shall be entitled to provide Accommodation to another person interested in accommodation.

6.8 Upon the effective termination and/or withdrawal from the Accommodation Contract, the Accommodation Provider shall return to the Client all benefits received from the Client after deduction of the cancellation fee or other benefits under the Accommodation Contract, unless the total amount of benefits paid by the Client in accordance with these GTC has been exhausted, within fourteen (14) days of receipt thereof.

6.9 The cancellation or termination of the Accommodation Contract shall not affect the right of the Accommodation Provider to payment of the price of the Accommodation, or any cancellation fee, the rights of the Parties to compensation for damages arising from the breach of a contractual obligation or arrangements which, by their nature, are intended to bind the Parties after the termination of the Accommodation Contract.

Article VII.

Rights and Obligations of the Client

7.1 The basic rights of the Client are primarily:

– the right to the provision of the ordered and paid for Accommodation in the scope and under the terms of the Accommodation Contract,

– the right to be provided with information concerning the accommodation and services offered and provided by the Accommodation Provider,

– the right to terminate the Contract at any time without notice or to withdraw from the Contract due to a material breach of the obligations of the Accommodation Provider and in other cases according to the GTC under the conditions specified in these GTC, the Accommodation Contract or the legal regulations of the Czech Republic.

– the right to notify the Accommodation Provider in writing that another person will participate in the Accommodation in his/her place according to the Accommodation Contract, provided that such notification includes a declaration of this person (new Client) that he/she agrees to the accommodation, services and their price specified in the Accommodation Contract and that he/she meets all conditions for participation in the Accommodation, if required. The original Client and the new Client shall be jointly and severally liable for payment of the total price stated under the Accommodation Agreement and any administrative or other costs incurred by the Accommodation Provider in connection with the change of Client.

– The right to claim for faulty or poor quality accommodation or services and to have them dealt with in accordance with these GTC.

– The right to protection of personal data and other data relating to the Client and fellow travellers.

7.2 The Client’s basic obligations are in particular:

– the obligation to fill in the Reservation completely and truthfully, any attached forms necessary for the provision of the Accommodation and to present upon arrival at the Accommodation the necessary documents to identify the Client and fellow travellers (valid ID card, valid passport) and, where applicable, to notify any changes to these data without undue delay.

– complete and sign the registration card when registering for the Accommodation.

– to notify the Accommodation Provider of the possible participation of foreign nationals.

– the obligation to notify the Host of any change in the number of persons using the property and, if the Host agrees to the change, to enter them in the book of guests at the Host’s reception and to pay the price of Accommodation for the persons not listed in the Reservation in accordance with the Host’s price list. In the event of exceeding the maximum number of persons allowed for a given property and/or violation of the obligation to declare persons not listed in the Reservation and using the property, the Accommodation Provider is entitled to withdraw from the Contract for a material breach thereof and to evict the Client, persons accompanying him/her and other persons from the Accommodation, thereby losing the right to the provision of the Accommodation specified in the Accommodation Contract as well as the right to reimbursement of the paid and unused Accommodation.

– the obligation to pay the Accommodation Price to the Accommodation Provider with the payment terms set out in the Accommodation Contract and in accordance with these GTC and to prove payment thereof upon the request of the Accommodation Provider.

– the obligation to pay the Cancellation Fee to the Accommodation Provider in the cases specified in these GTC.

– the obligation to take over from the Accommodation Provider the documents necessary for the use of the Accommodation.

– the obligation to arrive at the place of use of the Accommodation at the specified time.

– the obligation to comply with the instructions of the Accommodation Provider’s employees, the Accommodation Provider’s accommodation and other operating rules issued for the use and provision of accommodation and the use of services in the individual Amenity Resorts. In the event that the Client or persons accompanying him/her, despite a warning, grossly violate the obligations arising from the Accommodation Contract, these GTC or the regulations (rules) of the Accommodation Provider, legal regulations or good manners, or disrupt the program or the use of accommodation and services of other clients of the Accommodation Provider, the Accommodation Provider is entitled to evict the Client and persons accompanying him/her from the accommodation or the use of services (terminate the Accommodation Contract without notice), whereby the Client loses the right to the provision of the Accommodation agreed in the Accommodation Contract, as well as the right to compensation for the paid and unused Accommodation.

– The Client and persons accompanying the Client are obliged to behave in such a way that their behaviour does not interfere with or restrict the use of the Accommodation and/or services of other clients of the Accommodation Provider.

– The Client’s obligation to pay for any damage to the Accommodation Provider’s property caused by him/her, persons accompanying him/her or other persons and/or his/her pets which he/she has culpably allowed access to the Accommodation Provider’s property.

– the obligation to indicate at the time of Booking that he/she is enquiring about a property where accommodation is possible with pets and the number of pets, if any. In the event that the Client fails to do so, the Accommodation Provider is advised that only a limited number of properties are available for accommodation of Clients with pets, or in some resorts accommodation with pets is not permitted at all, and that it will not be possible to provide the Client with such a property due to the exhaustion of capacity, shall be entitled to refuse to accommodate the Client and to withdraw from the Accommodation Contract, whereupon the Client shall lose the right to the provision of the Accommodation agreed in the Accommodation Contract, as well as the right to reimbursement of the paid and unused Accommodation unless otherwise agreed by the Parties.

– the Client’s obligation to pay the Accommodation Provider the difference in the price of the Accommodation after the discount specified in the Booking if the Client fails to prove to the Accommodation Provider that the conditions for granting the discount on the price of the Accommodation have been met.

– The Client (whether as a natural person or a legal entity) is responsible for compliance with the obligations arising from the Accommodation Contract, these GTC, the accommodation and operating rules of the Accommodation Provider and the legal regulations of the Czech Republic by the natural persons specified in the Booking Confirmation and/or accompanying it.

7.3 More detailed regulations of rights and obligations are contained in the accommodation and other operating rules of the individual resorts, which are publicly available to clients in the individual resorts.

Article VIII.

Complaints and information on out-of-court dispute resolution

8.1 The Client is entitled to complain to the Accommodation Provider about the quality of the accommodation and/or services provided if their quality or scope or other conditions do not correspond to the scope, quality and conditions specified in the Accommodation Contract. The Accommodation Provider undertakes to ascertain the circumstances of the complaint without undue delay and, in the event of a justified complaint, to remedy the defective condition or provide the Client with a discount. The Client is obliged to file a complaint with the Accommodation Provider without undue delay after discovering the defective provision. Later claims will not be taken into account.

8.2 Information on out-of-court dispute resolution – The competent body for out-of-court dispute resolution (ADR) between the Operator and the Client arising from the provision of accommodation and related services (consumer disputes) is, according to Section 20e(d) of Act No. 634/1992 Coll., on Consumer Protection, as amended, the Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No. 00020869, internet address: http://www.coi.cz/ or another body authorised by the Ministry of Industry and Trade.

Article IX.

Other provisions

9.1 Accommodation of the Client by the Accommodation Provider is possible at the earliest from 16:00 on the day specified in the Reservation as the first day of accommodation. The Client is obliged to hand over the vacated property on the last day of accommodation specified in the Accommodation Contract no later than 10:00 a.m. In case of delay in handing over the vacated property by the Client, the Accommodation Provider is entitled to charge the Client a contractual penalty of CZK 500,- (in words: five hundred Czech crowns) for each hour of delay in handing over the vacated property. This is without prejudice to the right of the Accommodation Provider to full compensation for damages.

9.2 If the Accommodation Provider reasonably suspects that the Client is using the facility in violation of the terms of the Accommodation Agreement or in violation of the Accommodation Provider’s accommodation or operating rules or in violation of public order, the Accommodation Provider is entitled to enter the facility and inspect its use.

9.3 The Accommodation Provider shall not be liable for any damage to the functionality of the Client’s electrical or electronic equipment or for any mistakes or incorrect information provided by other persons about events or services.

9.4 A Client who checks in before 6:00 a.m. (six o’clock) shall pay the rate for the entire previous night.

9.5 None of the parking areas of each Amenity Resorts, including the garages, is a secure car park or secure garage, nor does the Supplier provide any supervision of Clients’ parked vehicles and/or their accessories.

9.6 By ticking the box “I agree to the sending of commercial communications by electronic means in accordance with Act No. 480/2004 Coll. and the processing of personal data for these purposes” in the Accommodation Provider’s booking form located on the website www.amenity.cz (hereinafter referred to as the “Booking Form”) and by submitting it (or if the Accommodation Agreement is not concluded through the Accommodation Provider’s booking system located on www.amenity.cz then by another express and demonstrable manifestation of the Client’s will:

(i) confirms that all personal data provided in the Booking Form (or other demonstrable expression of his/her will containing the required information, if the Accommodation Contract is not concluded through the Accommodation Provider’s booking system) is true and correct, that he/she has been informed of his/her rights related to the management and processing of his/her personal data, in particular that he/she has rights under Regulation (EU) No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “Regulation”) – to withdraw consent at any time, to request from the Accommodation Provider as data controller information on what personal data it processes, request a copy of this data, request access to this data from the Accommodation Provider and have it updated or corrected, or request a restriction of processing, request the deletion of this personal data from the Accommodation Provider, request data portability, file a complaint with the Office for Personal Data Protection or apply to the court. respectively. have read the contents of the Personal Data Processing Policy and the commercial communications available on the website www.amenity.cz and in the Booking Form; and

(ii) has given his/her consent based on the foregoing instructions:

– to the processing of his/her personal data within the meaning of the Regulation by the Accommodation Provider as a controller or other persons with whom the Accommodation Provider enters into a relevant contract as a processor under the Regulation, including the disclosure and transfer of the data provided to such processors and persons cooperating with the Accommodation Provider under a contract within the meaning of the Regulation, as follows

o to the extent of his name, surname, address, telephone number and email address data provided by him in the Booking Form (or other demonstrable expression of his will containing this information, unless the Accommodation Contract is concluded through the Accommodation Provider’s booking system

o for an indefinite period of time, or until his/her consent is revoked or refused, or his/her disagreement is expressed,

o for business and marketing purposes, in particular for offering trade, services, products and information about events and activities of both the Accommodation Provider and third parties – GOLF EXPLOITATION, s.r.o., ID No.: 25154010, with its registered office in Prague 4 – Kunratice, Postal Code 14800, Ratajova 1113/8, e-mail contact info@golf-exploitation.cz and persons forming a concern with the Accommodation Provider within the meaning of the relevant legislation, in particular 3M Developer, a.s, IČO: 27196585, with its registered office in Prague 4 – Kunratice, Postal Code 14800, Ratajova 1113/8, e-mail contact: info@3mdeveloper.cz, and offers made by both the Accommodation Provider and these third parties, as well as sending commercial communications by electronic means pursuant to Act No. 480/2004 Coll. on Certain Information Society Services and on Amendments to Certain Acts, as amended (hereinafter referred to as the “IS Services Act”);

– using the details of the electronic contact provided by the Client in the Reservation Form (or any other demonstrable expression of his/her will containing this information, unless the Accommodation Contract is concluded through the Accommodation Provider’s reservation system) for the purpose of disseminating commercial communications within the meaning of the IS Services Act (i.e. sending commercial communications to the Client via electronic means by the Accommodation Provider and the third parties referred to in the preceding paragraph), which will include commercial communications concerning the products, services, products and activities of both the Accommodation Provider and the third parties referred to in the preceding paragraph.

9.8 By ticking the box “I agree to the General Terms and Conditions” in the Booking Form and submitting it (or if the Accommodation Contract is not concluded via the Accommodation Provider’s booking system then by another explicit and demonstrable manifestation of his/her consent to the General Terms and Conditions), the Client confirms that he/she has read the contents of the Personal Data Processing Policy and the commercial communications available on the website www.amenity.cz and has thus been informed of his/her rights in relation to the management and processing of his/her personal data in accordance with the Regulation.

Article X.

Final Provisions

10.1 These GTC, within the meaning of § 1751 et seq. of the Civil Code, regulate the procedure for concluding, constitute the content of and form an integral part of the accommodation contract concluded between the Client and the Accommodation Provider.

10.2 If a written form of legal action is required in these GTC, it shall be deemed to be in compliance with this form if the legal action is made in the form of a letter, fax or e-mail.

10.3 If any particular provision of these GTC is found to be invalid, it shall be fully severable from the other provisions of these GTC and such invalidity shall not affect the validity and enforceability of any other provisions of these GTC.

10.4 In all other matters not covered by these GTC, the Client and the Accommodation Provider agree to comply with the laws of the Czech Republic, good morals and practices in the provision of accommodation services and to resolve any disputes amicably as a matter of priority.

10.5 These GTC shall come into force on 1.4.2024.